Your BookYogaRetreats or Tripaneer booking after the bankruptcy: what to do now

Last checked: 23 October 2026. This situation is moving. I am not a lawyer and not connected to Tripaneer, its trustee or any platform. Where I could not confirm something on an official page, I say so. Always check the official sources at the end, and ask your bank, card issuer or insurer about your own case.

If you booked a retreat through BookYogaRetreats, or another Tripaneer site, and your booking is now in doubt, you are probably looking for a BookYogaRetreats refund and finding half-answers. This page puts the verified facts in one place, in the order that usually makes sense: first the deadlines that can expire, then the slower formal claim.

What happened, in plain words

• The company: Tripaneer B.V., Singel 542, Amsterdam. According to a guide published by BookRetreats (a separate company), Tripaneer ran BookYogaRetreats, BookYogaTeacherTraining, BookSurfCamps, BookHorseRidingHolidays, BookAllSafaris and Tripaneer.com.
• The timeline: the Dutch insolvency listing on ClaimsAgent shows a provisional suspension of payments granted on 28 September 2026, converted into a bankruptcy on 30 September 2026, with the case moved to the Amsterdam District Court on 1 October 2026. Some reports give 1 October as the bankruptcy date; the listing gives 30 September as the date of the judgment.
• Case number: F.13/26/306, Rechtbank Amsterdam (Amsterdam District Court).
• Trustee (in Dutch, the curator): mr V.G.M. Leferink. The supervisory judge is mr A.E. de Vos. The BookRetreats guide says the trustee is with the law firm Addleshaw Goddard in Amsterdam; I could not confirm the firm on an official page.
• Creditors' meeting: the listing shows a creditors' meeting on 9 December 2026 at 10:30. Uncertain: that date was entered when the provisional suspension was granted, before the case became a bankruptcy. Check the official register for the current date before relying on it.

In a bankruptcy, a trustee takes control of the company's money, sells what can be sold, and pays creditors in a fixed order set by law. Guests who paid for a booking are usually ordinary (unsecured) creditors. They come near the end of the queue, and often receive a small share or nothing. That is why the faster routes below, through your card, PayPal or insurer, matter most.

Step 1: gather your paperwork (15 minutes)

• The booking confirmation, with the retreat name, dates and booking number.
• Proof of payment: card statement, PayPal receipt or bank transfer record, with the exact amount and date.
• Every email or message from the platform and from the retreat, including any cancellation notice.
• The organiser's own name, website and contact details, if the booking shows them.

Save it all in one folder. Every route below asks for the same documents.

Step 2: contact the retreat itself

Your retreat may still be going ahead. The platform took bookings, but the retreat was usually run by a separate organiser. Find the organiser's contact details yourself, from their own website or social page, and ask three questions:

1. Is my place still held, and on what terms?
2. Did you receive my deposit or any part of my payment? Often the organiser was waiting to be paid by the platform, so they may not have it.
3. If I must pay again, can I have it in writing, with your legal name, the amount, and your cancellation terms?

Many organisers are in a hard position too, so a polite message usually gets a better answer. Before you pay anyone again, confirm their bank details by calling a number you found yourself, not one sent in a message. And keep your claim against Tripaneer open even if you rebook: paying the organiser again does not cancel what Tripaneer owes you.

Step 3: ask your card issuer or PayPal, soon

These routes have time limits, so start them before the formal claim.

Card chargeback (debit or credit card)

A chargeback asks your bank to reverse a card payment when the service was not delivered. Call the number on the back of your card and say you paid for a service from a company that is now bankrupt. Citizens Advice notes that some bank staff do not know the scheme well, so you may need to ask for a manager, and that the bank may still say no. You can only get back what you paid on that card.

Time limits vary. The card networks set them, and I could not confirm an official public figure. The BookRetreats guide says it is often around 120 days from the date the service was due. Your bank can tell you the exact deadline for your payment, so ask on the first call.

UK credit cards: Section 75

In the UK, Section 75 of the Consumer Credit Act can make your credit card provider jointly responsible when a single item cost more than £100 and no more than £30,000. It does not cover debit cards. One catch matters here: Citizens Advice says you usually cannot use Section 75 if you bought through a third party rather than directly from the trader, and a booking platform may count as a third party. You can still ask, and your provider may say no. If it does, ask for a chargeback instead.

PayPal

According to Citizens Advice, you have 180 days from the date you paid to open a dispute on the PayPal website. If you paid PayPal using a card, ask PayPal first; your card issuer may be a second option.

Bank transfer

A bank transfer is much harder to reverse. Tell your bank anyway, and rely mainly on the formal claim (step 5) and any insurance (step 4).

Step 4: check your travel insurance

Read your policy for words like "supplier failure" or "end supplier failure". Some policies, and some credit card or bank account packages, include this cover. Many do not, and some exclude booking agents. Call the insurer with your paperwork from step 1 and ask directly. If you are covered, the insurer may ask you to claim through your card first, so keep notes of every call.

Step 5: file a claim with the trustee

Whatever else you do, register your claim in the bankruptcy. It costs nothing.

1. Go to ClaimsAgent (claimsagent.nl), a free Dutch portal for filing claims in Dutch bankruptcies. Search for Tripaneer B.V. (F.13/26/306), or open the case page linked in the sources.
2. Check the company name. ClaimsAgent advises you to confirm which legal entity you did business with. For BookYogaRetreats bookings, that is normally Tripaneer B.V.; your booking confirmation or the site's terms should show it.
3. Fill in the form with your name and address, the amount you paid, proof of payment and your booking details. If you also get money back by chargeback or insurance, update your claim, so you are not paid twice.
4. File early. I could not find a published closing date for claims, so do not wait for the creditors' meeting.
5. Follow progress in the Dutch Central Insolvency Register (insolventies.rechtspraak.nl), where trustees publish their public reports. The BookRetreats guide says the trustee asks people to check there rather than phone her office.

If you booked a "credit" or a gift card with the platform, that is also a claim against the bankrupt company. Keep the records and file it the same way.

Step 6: watch out for refund scams

After any well-known collapse, scammers contact the people who lost money. The US Federal Trade Commission puts it plainly: Government agencies and legitimate organizations will never ask for money to help you get a refund. Be careful if anyone:

• offers to get your money back for an upfront fee, or promises a sure payout;
• says they are Tripaneer, the trustee, a court or a "refunds department", and asks for card details, a passport copy or a fee;
• contacts you first, out of nowhere, about your booking;
• asks you to pay a deposit into an account you have not confirmed with the organiser in writing.

Filing a claim on ClaimsAgent is free. Your bank's dispute service is free. Look up every contact detail yourself. If you are targeted, report it: in the UK to Action Fraud, in the US to the FTC, and in the EU to your national police or the European Consumer Centre in your country.

Before you book any retreat again

This is the part I care about most, because it applies to every retreat, including mine. Ask these questions in writing before you pay:

• Who holds my money? The organiser, a platform, or a protected account? What is the legal name of the company I pay?
• How am I paying? A credit card usually gives the most protection. A bank transfer or cash gives the least.
• What are the refund terms, if they cancel and if I cancel? Ask for them in writing, with dates.
• Is my insurance enough? Look for supplier failure cover, and medical cover for the country you are going to.
• Who is actually there? A real name, a real contact, and an honest answer to "what happens if something goes wrong?"

If you are deciding between longer stays, my comparison of what a one month wellness retreat costs lists real published prices, and how our safety and payments work is set out on its own page.

The Quiet Month team

Questions people ask

Sources

1. ClaimsAgent: Tripaneer B.V. insolvency file (F.13/26/306, Rechtbank Amsterdam) (dates, trustee, supervisory judge, creditors' meeting, claim form)
2. ClaimsAgent: how to file a claim in a Dutch bankruptcy (free for creditors; check the legal entity)
3. Centraal Insolventieregister (Dutch Central Insolvency Register) (official public reports)
4. BookRetreats: guide for Tripaneer and BookYogaRetreats guests (a separate company; brand list, trustee firm, about 120-day chargeback note; not independently confirmed)
5. Citizens Advice: getting your money back if you paid by card or PayPal (Section 75 limits, third-party rule, chargeback, PayPal 180 days)
6. Citizens Advice: if a company stops trading or goes out of business (creditors are paid in order; ask a manager about chargeback)
7. European Consumer Centre Netherlands: paying by credit card (how card disputes work in the EU)
8. US Federal Trade Commission: refund scams (never pay upfront for help with a refund)

Prices and facts were checked on 23 October 2026. Prices change; always check the source before you book anything.